Hello, I need to take two minutes of your time to inform you about some somewhat dull but necessary matters for everyone to come out winners and ensure the rental system continues.
Please feel free to email us if you have any questions or concerns about this contract.
*Last updated: December 8, 2024. Please read these terms of use carefully before using our services.*
1. CONDITION - When trying on, you will be asked to be aware of the technical sheet and the condition of the outfit. All items in inventory are used, and the technical sheets help us keep track of the condition of the rented items. This also allows us to assess the condition of the outfit when it is returned.
“Loved clothes can last a lifetime!”
2. RENTAL - For maximum enjoyment at your next event, it is important that the renter is present at the appointment to try on the ski outfits.
If you cannot attend your appointment, please contact us by email to reschedule or cancel your fitting. You have up to 24 hours before it to do so. The $15 paid at the time of booking covers part of the stylist's salary. You will understand that if you do not show up for your meeting, this $15 is non-exchangeable and non-refundable.
If the person cannot attend, we will do our best with the measurements you provided to find an outfit in the right size. Since all outfits have different size standards, it is possible that the outfit may not fit the renter.
Once the rental is paid and reserved, the date, duration, and rental item cannot be modified, canceled, or refunded as it has been reserved for you and was therefore not available for other customers.
3. USAGE - Out of concern for the environment, a reusable fabric cover and a hanger are provided with the rental to protect the outfit. The renter agrees to take care of the rented item and to keep it in the cover when it is not being worn. In the event that the cover and/or hanger are not returned, a charge of $10*(cover) and/or $2*(hanger) will be applied.
4. MAINTENANCE - Please do not wash the outfit. Cleaning is included in the rental price. We take care of everything!
5. DEPOSIT - All rentals require a security deposit of $450 per outfit (the price + taxes of the outfit and for 5 business days of delay). This amount will be captured at the time of rental using an offline manual credit card transaction and a signature. This capture is only valid for this transaction; no credit card information will be stored, and the paper will be destroyed upon return of the rented item. A maximum of three deposits per receipt.Deposits are made by physical credit card only, and the cardholder must be present during the transaction. Apple Pay cannot be used. Visa, Mastercard, American Express, or Discover only.
6. RETURN & LATE FEES - The concept of Ribotti Vintage is based on the rental service; a late return prevents us from preparing the item in time for the next renter.
If the return of the item exceeds the scheduled date, a fee of $15 will be charged per item for each business day of delay. After 6 consecutive days of delay and an attempt to reach you, the deposit will be cashed. Any return or credit will not be possible if you decide not to use the item you rented.
If the return date listed on your reservation is a Tuesday, you have until the following day to return the rental to us, at no charge.
If the credit card on file is declined, RV will be obliged to initiate collection procedures, including, but not limited to, legal fees incurred for such action.
7. DAMAGES/LOSS - RV reserves the right to determine if the damages do not correspond to normal rental wear and tear.
- Under no circumstances are you allowed to repair any damage you have caused. We have documented the condition of each of our outfits. It will therefore be very easy for us to identify “repairs” not made by our seamstress, and because the outfit will be further damaged, double the initially necessary costs will be charged.
- In the event that the outfit is damaged (cigarette burn, tear, broken zipper…) and this accident is not noted on the technical sheet, the cost of repairs will be charged to you: Complete zipper $60* - Pocket zipper $35* - Zipper pull $15 - Patch $15* - Tear less than 2 inches $15* more than 2 inches $25* - Dry cleaning $30* - ETC.
- In the case of the loss of a detachable accessory from the outfit (belt, hood, or lining), additional fees of $40* to $130* will be charged.
- In the case of an irreparable condition, the total amount of the deposit will be cashed, and the item will then become the property of the renter.
- In the event that an outfit is returned to us damaged, we will be obliged to repair it before putting it back in inventory. Therefore, we may be unable to honor a reservation. You will be contacted by email as soon as possible, and we will work quickly to find you a replacement outfit. In the worst-case scenario, you will be fully refunded.
8. FEES - The deposit is only cashed if the return date is exceeded. In the event that additional fees are charged to you, another transaction will need to be made.
9. WARNING - Ribotti Vintage is not responsible for accidents or injuries directly or indirectly related to the use of a rented outfit.